FAQs
Where are Ten Twenty bags designed?
All Ten Twenty bags are designed in the UAE, influenced by the region’s architectural clarity, modern elegance, and attention to form.
Will my padel racket fit inside the bag?
Yes. The bag is designed to fit all standard padel rackets, including round, teardrop, and diamond shapes. The bag can fit a total of one padel racket.
Do you offer international shipping?
Yes. We offer international shipping to selected destinations. Available options and delivery times are shown at checkout.
Is shipping complimentary?
Complimentary shipping is currently offered on all orders within the UAE
How long will my order take to arrive?
Processing times depend on your selection. Orders without personalisation are prepared within 1 business day, while personalised pieces require up to 3 business days. Delivery times vary by destination, with tracking details shared once your order is on its way.
What is your return policy?
We offer 7-day returns on unused items in their original condition and packaging. We cannot offer returns on personalised bags. Full details are available on our Returns page.
How should I care for my bag?
To preserve the structure and finish of your bag, we recommend storing it away from prolonged direct sunlight and cleaning gently with a soft, damp cloth when needed.
How can I contact Ten Twenty?
You can reach us via our email info@tentwentyuae.com. We aim to respond to all enquiries within 48 hours.